How It Works
Your spa, in your space.
Enjoy a professional massage without the traffic, the waiting room or the journey home afterwards.
ORA brings the massage experience directly to your home, condo, hotel or Airbnb in Kuala Lumpur. Your therapist brings the oils and the treatment essentials. You choose your treatment, tell us where to come, and relax.
Book Your MassageHow it works
Professional Massage, Step by Step
Your ORA therapist comes directly to your home, condo, hotel or Airbnb with the essentials needed for your treatment.
- 01
Choose Your Massage
Select the treatment and duration that suits you.
Whether you want to unwind, ease muscle tension or recover after training, pick from our range of professional massage treatments.
- 02
Choose Your Time and Location
Tap Book This Treatment and WhatsApp opens with your treatment and duration ready to send. Tell us when and where you would like your massage.
We provide home massage throughout Kuala Lumpur, including private residences, condominiums, hotels and Airbnb accommodation.
For hotel bookings, please make sure your hotel allows outside massage therapists to enter your room.
- 03
We Confirm Your Booking
Once your message is received, we arrange a suitable ORA therapist and confirm your appointment via WhatsApp.
You receive your therapist and appointment details before your session.
- 04
We Come to You
Your ORA therapist comes directly to your home, condo, hotel or Airbnb with the essentials needed for your treatment.
Simply prepare a comfortable treatment space, a suitable bed or firm surface, and two clean bath towels. We'll take care of the rest.
Your therapist brings
- Premium massage oils
- Treatment essentials
- Professional expertise
You prepare
- A suitable bed or firm surface
- Two clean bath towels
- A quiet, comfortable space
Professional massage only
ORA provides professional wellness massage services only. Sexual services and inappropriate requests are strictly not offered.
- 05
Relax. We Take Care of the Rest.
Your therapist prepares the treatment space, checks your preferred pressure and the areas you would like them to focus on, and then your massage begins.
Afterwards, there is no travelling, no waiting and no rushing home. Just stay where you are and enjoy the feeling.
Prepare a comfortable treatment space
What You Need to Prepare
Very little.
Therapist brings oils and treatment essentials
Please prepare a suitable bed or firm surface, two clean bath towels, and a quiet, comfortable space for your treatment.
- 1
A suitable bed or firm surface
Use your bed or another comfortable, stable surface.
- 2
Two clean bath towels
Please have them ready before your therapist arrives.
- 3
A quiet, comfortable space
A private, air-conditioned room is ideal.
Professional. Private. Reliable.
Having someone enter your home requires trust.
ORA therapists are selected and verified before providing treatments through our service. We maintain professional standards for appearance, hygiene, conduct and treatment quality.
Appearance
Therapists arrive presentable and ready to work.
Hygiene
A clean kit and fresh oils for every session.
Conduct
Strictly professional, non-sexual wellness massage.
Treatment quality
Your therapist checks your preferred pressure and focus areas before the massage begins.
Home, Hotel, Condo or Airbnb
Hotel guests: please confirm that your hotel allows outside massage therapists before you book.
Our reach
Areas We Cover
Our therapists are available across homes, condos and hotels throughout the Klang Valley.
- KLCC
- Bukit Bintang
- Bangsar
- Mont Kiara
- Sri Hartamas
- Damansara Heights (Bukit Damansara)
- Bukit Tunku (Kenny Hills)
- Titiwangsa
- Ampang
- Bangsar South
- Brickfields / KL Sentral
- TRX (Tun Razak Exchange)
- Petaling Jaya
- Cheras
- Setapak
- Seputeh
- Damansara Utama
- Melawati
- Gombak
- Segambut
Area not listed? WhatsApp us and we will confirm whether we can come to you.
Frequently Asked Questions
Anything else, message us on WhatsApp and we will answer before you book.
How far in advance should I book?
We recommend messaging us at least [2 hours] ahead. Same-day bookings depend on therapist availability, and we confirm on WhatsApp.
Is there a transport fee?
Yes. A transport fee is added separately based on your location and will be confirmed with you before your booking is finalized.
If your area is not listed, message us on WhatsApp and we'll confirm availability and the transport fee before you book.
Can I request a female or male therapist?
Yes. Tell us your preference on WhatsApp when you book. We match it where we can and confirm before your session.
Can two people book together?
Yes. Each person picks their own treatment and duration. Tell us on WhatsApp and we will arrange it, either at the same time with two therapists or one after another with one.
Please prepare a suitable bed or firm surface and two clean bath towels for each person.
What do I need to prepare?
Very little. Please prepare a suitable bed or firm surface, two clean bath towels, and a quiet, comfortable space for your treatment.
Your therapist brings the massage oils and the treatment essentials.
How do I pay?
Payment is made after your session by [cash, DuitNow QR or bank transfer]. Nothing is charged when you message us, and we confirm your booking on WhatsApp before your therapist travels.
Can a therapist come to my hotel room?
Yes, if your hotel allows it. Please check that your hotel permits outside massage therapists to visit your room before you book. Some hotels do not.
My condominium requires visitor registration. What should I do?
Tell us on WhatsApp when you book. Let your guardhouse or management office know a visitor is expected, and share any registration steps, parking details or lift access instructions so your therapist can arrive on time.
I am pregnant or recovering from an injury. Can I still book?
Please tell us on WhatsApp when you book. We read every health note before confirming, and we may suggest a different treatment or decline if massage is not suitable.
[ORA to confirm which conditions are accepted, declined or need a doctor's clearance, and whether prenatal massage is offered.]
How do I reschedule or cancel?
Reply in the same WhatsApp chat. Rescheduling is free up to [3 hours] before your appointment.
[ORA to confirm late cancellation and no-show terms.] The full policy is in the Booking Terms.
Is this a professional service?
Yes. ORA provides professional, non-sexual wellness massage only. Requests outside professional massage are declined.
A therapist may end a session immediately if a customer behaves inappropriately.
Ready to unwind?
The spa comes to you. Choose your treatment and we take care of the rest.